Consumer Tech Wireless (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and customer support services.
01 Information We Collect
In the course of providing our website and customer support services, we may collect the following categories of information directly from you or automatically through your interaction with our services:
Contact Information — your name, phone number, and email address, provided when you reach out to us or submit information through our website.
Support Information — the details you provide when requesting assistance, including the content of your inquiries, descriptions of issues, and any account-related information shared during a support interaction.
Technical Information — your IP address, browser type, and device information, which may be collected automatically when you access our website or communicate with our support systems.
We collect only the information reasonably necessary to respond to your requests and operate our services.
02 How We Use Your Information
We use the information we collect solely for the following purposes:
To respond to customer inquiries and support requests.
To provide service-related updates and notifications relevant to your interaction with us.
To maintain and improve the quality, reliability, and security of our services.
Important
We do not use your information for marketing or promotional messaging.
03 SMS / Messaging Use
By providing your phone number and opting in, you consent to receive customer care and service-related SMS messages from Consumer Tech Wireless.
Types of messages you may receive
Responses to inquiries you submit to our support team.
Service updates relating to your account or the services we provide.
Account or support-related notifications.
Message frequency, rates, and carrier responsibility
Message frequency varies based on your interaction with us. Message and data rates may apply according to the terms of your mobile carrier plan. Consumer Tech Wireless is not responsible for charges imposed by your carrier.
Opt-in and opt-out
You opt in by submitting your phone number through our website or by directly requesting support from us. You may opt out at any time.
STOPReply STOP at any time to opt out and stop receiving messages.
HELPReply HELP for assistance with our messaging program.
04 Information Sharing
Our commitment
We do not sell, rent, or share your personal information, including SMS consent, with third parties for marketing purposes.
We may share information only in the following limited circumstances:
Service providers — with trusted providers necessary to deliver our services, such as messaging providers that transmit SMS communications on our behalf.
Legal authorities — when required by applicable law, regulation, legal process, or enforceable governmental request.
05 Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your information against unauthorized access, disclosure, alteration, or destruction. These measures are intended to provide a level of security appropriate to the nature of the information we hold.
06 Data Retention
We retain your information only as long as necessary to provide our services to you and to comply with our legal obligations. When information is no longer required for these purposes, we will take reasonable steps to securely remove or anonymize it.
07 Your Rights
You have the right, at any time, to request:
Access — to the personal information we hold about you.
Correction — of any personal information that is inaccurate or incomplete.
Deletion — of your personal information.
To exercise any of these rights, please reach out to us using the contact information provided below.